PRODYSOL reserves the right to modify the prices of its products and services at any time. Minor variations in spool colors and slight modifications to machines may occur.
PRODYSOL shall not be liable for damage caused by negligence, misuse, improper handling, incorrect installation, or modifications carried out by the customer.
For end consumers, the legal warranty established by applicable consumer protection laws applies. For business customers, transactions are governed by the Commercial Code and the commercial agreements established between the parties.
Shipping costs include logistics handling, packaging, postage, and transportation.
Orders are generally dispatched within 24 to 48 hours after purchase, provided that all items are in stock.
Estimated delivery time is between 5 and 8 days.
The maximum purchase amount using a bank card is €5,000 (VAT included) per order. For higher amounts, customers must contact Customer Service for further instructions.
PayPal provides a secure and convenient payment solution. Shipping addresses cannot be modified when using this payment method.
Customers may split payments into 2, 3, 4, 5, or 6 monthly installments through the financing platform, subject to its terms and conditions.
Payment must be completed within 7 days of placing the order. Orders not paid within this period will be automatically cancelled.
Any damage caused during transportation must be reported within 7 calendar days of receiving the order.
If visible external damage is detected upon delivery, customers should note it on the carrier’s delivery document, refuse the shipment if necessary, and notify PRODYSOL in writing within 24 hours.
Customers have 14 business days from receipt of the order to return a product.
Return shipping and handling costs are the sole responsibility of the customer.
Repairs are carried out at 3DCPI facilities.
After inspection, it will be determined whether the issue is covered under warranty.
If the repair is not covered, a quotation will be provided and must be approved before any work is performed.
The diagnostic service fee is €35.
Outlet spools are new and unused products classified as outlet items because they are discontinued or will not be restocked.
Outlet printers are fully functional 3D printers that have been used in showrooms or research and development activities.
They may include technical modifications or cosmetic imperfections such as scratches, dents, or minor damage.
Due to their outlet condition, technical support is limited and they are covered by a 1-month warranty.
Any disputes arising between the parties shall be submitted to the Technical Arbitration Court of Catalonia.
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